• You may not tamper with other accounts, or commit unauthorized intrusion into any part of our system, or use any of our machines, files, accounts, networks to intrude without authorization into any other system.
  
• You may not use any of our services not included in your account, nor devise ways to circumvent security in order to access services you are not paying for. This clause includes, but is not limited to, the scanning of our network or other networks with intent to breach and/or evaluate security.
  
• You may not use the system in a manner that encumbers disk space, processors or other system resources beyond those allowed by the specific type of account. You may not make deliberate attempts to interfere with a service, overload a service nor attempt to disable a host.
  
• We will react strongly to the use or attempted use of Internet services or systems without the owner's authorization. This clause includes, but is not limited to, password cracking, defrauding others into releasing their passwords, denial-of-service attacks (sending packets with an illegal packet size, UDP flooding, ping-flooding, half-open TCP connection flooding, etc.). Additionally, you may not use programs, scripts, commands nor send messages with the intent to interfere with a user's terminal session.
  E-Mail Abuse

Using mail services, mail forwarding capabilities, POP accounts, or autoresponders other than for a customer's own account is not allowed.

• You may not send unsolicited e-mail to any account that has not specifically requested such unsolicited information or that causes complaints from the recipients of such unsolicited e-mail. Our services should not be used to send unsolicited advertising messages to other network users. You may not flood/spam newsgroups with commercial or non-commercial postings.
  
• You may not continue to send commercial e-mail to a recipient if recipient has requested that you discontinue such communication.
  We prohibit the transmission of e-mail that is harassing, libelous, defamatory, legally obscene or pornographic, threatening, abusive or hateful to non-consenting recipients.
  The forwarding or propagation of chain letters of any type (including charity requests or petitions for signatures) is impermissible.
  "Mailbombing" (i.e. flooding a user or site with large or numerous e-mail messages) is strictly prohibited.
  
• You may not forge header information.
  We prohibit the use of your account, or network connection, to collect replies of messages sent from any another provider that violates the rules of this Policy or those of the originating provider.
  The rules and regulations contained within this Policy apply to other means of Internet-based transmissions, including, but not limited to Internet fax or Internet phone.
  Misuse of Domain Pointers

Domain pointers may not be used to reference a subdirectory of an existing web site. A pointer is appropriately used to have more than one way to reach a web site, not to create multiple sites under one domain. Each web site should have its own account with Flmonline.net Web Hosting.
General

Internet connections and all other services provided to you by us may only be used for lawful purposes. Transmission or storage of any information, data or material in violation of any U.S. Federal or state regulation or law is prohibited. This includes, but is not limited to, material protected by copyright, trade secret or any other statute, threatening material or obscene material. We reserve the right to remove any and all materials that infringe on copyright work. Such materials may be removed at any time upon receiving a complaint and/or notice of alleged copyright infringement.

Certain Internet services may contain language, pictures or other content which some individuals may find offensive, inflammatory, or of an adult nature. We do not endorse such materials and disclaim any and all liability for such content. Access to such materials is at your own risk.
Use of any information obtained via our service is at your own risk. We specifically deny any responsibility for the accuracy or quality of information obtained through our services.

Can I pay by check? Can I pay monthly?
Yes, You can pay by Cashier Check, Money Order, Bank Draft or If you prefer you can pay by Credit Card and is paid on an annual basis. Payment cannot be made on a monthly basis. To keep our web hosting at such a reasonable price, there are no exceptions to these payment procedures.

How do I change my billing information?
You may submit new credit card information securely in the Control Panel under Detailed Account Info.

I want to cancel my hosting account but would like to keep my domain name?
Please file a tech support request and select the category "billing" in the control panel, indicating that you wish to cancel your account. We will then notify you if there are any refunds for your hosting and the technical department will email you the username and password for your domain to administer your account with the registrar, OpenSRS. If you need Flmonline.net to change your DNS information to your new hosting companies' servers we charge a $10 fee for this service. Even though you have transferred your domain from Flmonline.net we will still be responsible for your $20 annual domain name renewal fee.

How do I reactivate my suspended account?
If you would like to reactivate your suspended account please contact the Billing department to arrange payment for the account. You will need to pay a reactivation fee, all outstanding hosting charges and all pending hosting fees before the account will be reactivated. Please click here to see the fees associated with the reactivation.

How will you bill me for my domain name renewal?
30 days prior to your domain name renewal, towards the end of your first year, you will be sent an email invoice notifying you that the amount annual domain name charge is due. This charge will automatically be placed on the credit card that Flmonline.net has on file. You will be charged two weeks before the renewal date to ensure that we have enough time to contact you if the charges fail or if there is a problem with your credit card. If we are unable to charge your card, you will be sent a message in your Control Panel every time the charge fails. You will also received email warnings notifying you of the problem. If we are unable to charge your card before the renewal date and if you do not contact us to make alternative arrangements for payment the domain name will not be renewed. If a charge back is done on a credit card payment for your account and you would still like to continue hosting with Flmonline.net we will charge a $25 fee to cover the charges which we incur from our bank.

Flmonline.net Web Hosting no longer hosts my web site, how will you bill me for my domain name renewal?
Even if you transfer your domain to another hosting company, Flmonline.net will still be responsible for the domain name renewal fees. It is important that you maintain your contact information with Flmonline.net so that we are able to reach you when your domain name renewal is due. 30 days prior to your domain name renewal, towards the end of your first year, you will be sent an email invoice notifying you that the amount annual domain name charge is due. This charge will automatically be placed on the credit card that Flmonline.net has on file. You will be charged two weeks before the renewal date to ensure that we have enough time to contact you if the charges fail or if there is a problem with your credit card. If we are unable to charge your card, you will be sent a message in your Control Panel every time the charge fails. You will also received email warnings notifying you of the problem. If we are unable to charge your card before the renewal date and if you do not contact us to make alternative arrangements for payment the domain name will not be renewed.